Ibbott&Co Dental Clinic complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
Your past and current medical and dental condition;
Radiographs, clinical photographs and study models;
Information about the treatment we have provided or propose to provide (and its cost);
Notes of conversations or incidents that might occur for which a record needs to be kept;
Records of consent to treatment;
Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Your general medical practitioner;
The hospital or community dental services;
Other health professionals caring for you;
Dental Insurance Companies of which you are a member.
Private dental schemes of which you are a member.
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
“I've just finished invisalign straightening and bonding with Chris and I'm so pleased with the results. I am not sure why I didn't do this years ago as it has improved my confidence so much. I no longer cover my...”
Louisa L
“I am extremely happy with the expertise and quality of work evident during my recent visit to Ibbott&Co Dental Clinic. The replacement filling I had looks great and I felt no pain whatsoever during the procedure or since, I'm pleased...”
John W
“I joined Ibbott&Co in January with a view to changing my 2 front crowns which I'd had for over 15 years. After a thorough examination and an in depth consultation with Chris, we decided to change the crowns, and also...”
Linda P
“I had my first appointment with Janet today and she is fantastic! All the staff at Ibbott&Co are so friendly and caring. The best, most reassuring experience I have had at a dentist and I feel in safe hands. Thank...”
Jasmine M
“I was always very conscious of my teeth and like many people held back my smile as a result, and my fear of dentists and the thought of long painful appointments meant I did nothing about it. After talking through...”
Chris has been looking after my teeth extremely well ever since he took over the practice. He is a very good dentist. I would highly recommend him to anyone searching for a dental surgeon in the Wadhurst area.
Chris, Victoria and the team are always polite, smiling and professional. The health of my teeth has improved considerably since I started seeing them. I would have no hesitation in recommending the Practice.
Thanks Chris, Sharon & Billie for all your care and attention and helping me decide and giving me the confidence to go ahead with replacing my veneers. Not forgetting the girls on reception who greet everyone with a lovely smile even when they are on the telephone they acknowledge you coming through the door and make you feel very relaxed. Hazel
Chris and team are great. They communicate clearly about what work needs to be done. It’s a very professional and reassuring environment with great front of house. The hygienist and team are also the best I’ve had. Highly recommend
I have recently had composite bonding treatment with Chris. Can only say that I am absolutely thrilled with the results. Chris takes so much time and care to make it perfect. My appointment was for 3 hours which is daunting under any circumstances but was made so much easier whilst having a television to watch your favourite programmes. I look at it as a little lay down lol. Thank you Chris and Sharon who is his brilliant dental assistant ! xx
Chris and the team here are truly fantastic!From the moment I made a telephone enquiry (thanks Yasmin) I felt that I was in caring, professional hands. After a preliminary discussion with the wonderful Billie (treatment co-ordinator), and a comprehensive assessment with Chris, he then carried out cosmetic bonding on 3 teeth which completely smoothed 2 chipped teeth and hid 1 black triangle.Chris also removed white spot lesion on a front tooth which had begun to cause me some social anxiety. I am thrilled with the results and cannot thank Ibbott & Co enough.Throughout the process they listened to me, answered lots of questions, and gave me all the time I needed to ensure we achieved the right results.Prior to finding Chris, I had met 3 other dentists (for the same same enquiry) but did not get the right vibe or feeling of care from them. I was more than happy to complete a 60 mile round journey to visit Ibbott & Co for each appointment. That's how highly I rate them!Thoroughly recommend and would never think of going elsewhere should I require dentistry expertise again.
Victoria is amazing! Having had a previous bad experience with another dental surgery. She understood my anxiety and put me at ease. Her chair side manner was reassuring and she was very gentle when delivering the anaesthetic. Highly recommend
Chris' dental work is very high quality. He first treated my husband and I over ten years ago, and we are still delighted with the results. He also treated me recently for a different dental issue, and again, his work was fantastic. Chris and his team are brilliant, and I couldn't fault the care they give.
Chris and his team are friendly and extremely professional. I have been very pleased with the Invisalign straightening as a means to stem future gum erosion. He has also replaced some of my ancient fillings. Chris has been hugely supportive and the practice makes use of the latest technology. Victoria is an amazing hygienist and is so helpful. Thank you to the team for such expert care
Victoria is amazing! Having had a previous bad experience with another dental surgery. She understood my anxiety and put me at ease. Her chair side manner was reassuring and she was very gentle when delivering the anaesthetic. Highly recommend
First class treatment. Highly recommended. Chris is caring and kind. Had two onlays. Great results. Also tooth whitening has really improved the look of my teeth. All the team is 100% professional.I used to be quite nervous of the dentist but so confident now.
I completed by Invisalign treatment with Ibbott & Co.. 5* service all the way through, Chris and the team super professional and knowledgeable. I'd been umming and ahhing about getting my teeth straightened but so pleased I did, feel so much more confident and get lots of compliments. Chris ensures everything is 100% and whilst the treatment is expensive it is 100% worth it.
After years of visiting the same dentist and watching my teeth slowly go downhill, I made the switch to Ibbot & Co and haven’t looked back. Chris and the team have been superb, thoroughly professional and are clearly excellent in practice. It’s been a little transformative knowing that I have someone I trust completely advising me fairly and keeping an eye on things. Highly recommended.
I did my Invisalign treatment in the wadhurst branch and had a lovely experience! Helpful staff, friendly and professional, I was very happy with the results! If you are thinking about straightening your teeth - do it! It’s a worthy investment.
Ibbott&Co dental clinic came very highly recommended and rightly so. From the start the service has been superb The warm welcome from the reception team has been followed up with unwavering efficiency. The dental service, personalised planning and monitoring of cosmetic procedures with Dr Chris Ibbott has been world class. There is state of the art digital technology and scanning facilities on site. You can be reassured that any work carried out for the clinic (eg removable braces, crowns) are carefully monitored to ensure you get the best result possible. The dental clinic is supported by excellent treatment co-ordinators to explain and answer any questions along the way and importantly, the effective hygienist team are the best I have ever encountered. I am thrilled with my results and am so delighted I was able to achieve what I wanted, thanks to the brilliant Ibbott & Co team.
‘Clinically’ professional from front to back, you are made to feel in ‘safe hands’. I have recommended Ibbott & Co to friends, family and neighbours, because the service is impeccable and friendly.
Dentistry has been transformed over my lifetime and doesn't warrant the fearful reputation it once had. Today, what distinguishes one dental practice from another is not just the expertise of those at the clinic but their warmth and friendliness. Janet and her colleagues are a brilliant team who are dedicated to patient care and wellbeing. Who would have thought a visit to the dentist would be so enjoyable!
I am so happy with my teeth, they look amazing, the team are great, and Chris is very talented , I asked for a Hollywood smile and that s exactly what I got, I couldn’t be happier, I will be recommending this dentist practice to everyone I know, thank you so much, Rachel corke
I've just finished invisalign straightening and bonding with Chris and I'm so pleased with the results. I am not sure why I didn't do this years ago as it has improved my confidence so much. I no longer cover my smile with my hand or cringe at photos which have caught me smiling with my mouth open! Brilliant service and I felt very well looked after for the entire duration!
I am extremely happy with the expertise and quality of work evident during my recent visit to Ibbott and Co Dental Clinic. The replacement filling I had looks great and I felt no pain whatsoever during the procedure or since, I'm pleased to say. Chris and his team exude pure professionalism and I can recommend their dental service without hesitation.
I was always very conscious of my teeth and like many people held back my smile as a result, and my fear of dentists and the thought of long painful appointments meant I did nothing about it. After talking through my options with Chris I finally felt confident enough to do something about it - I’m so glad I did. The results are great and exactly what I wanted. My own natural looking teeth are back along with my confident smile - Chris is an amazing dentist and I recommend anyone in the same position to go and talk to him - worth every Penny 😁
I had my first appointment with Janet today and she is fantastic! All the staff at Ibbott & Co are so friendly and caring. The best, most reassuring experience I have had at a dentist and I feel in safe hands. Thank you!
I joined Ibbott & Co in January with a view to changing my 2 front crowns which I'd had for over 15 years. After a thorough examination and an in depth consultation with Chris, we decided to change the crowns, and also add 2 veneers and some bonded resin to enhance my smile.I'm over the moon with the final result! I now have a smile to be proud of and I'm so pleased I started my journey with Chris. He has an eye for detail and is a true perfectionist!I would recommend him 100% and the fact that most of my friends already use Ibbott speaks volumes.
So pleased with my experience so far. Had a few complications because my teeth have been so difficult, but it got resolved so quickly, and the options I got given to work around what I thought would be impossible were outstanding. I am nearly at the end of my treatment (invisilign, whitening and bonding) and I cannot wait for my final result. I was on a time limit for my wedding and only had 7 months. I am 3 months away from my wedding and we are nearly finished. All staff are amazing, polite and helpful.